Frequently Asked Questions (FAQ)

Great question! We want you to feel at home when you trust us with your healthcare, and in doing so it is important you play an active role and are empowered in your journey. At MYo Lab the experience is all about you and your results, so consider MYo your safe place, call it your own, mine, or MY MYo!

Yes we do. We have 5 complimentary parking spots out back (spots 208, 209, 214, 215, 216) and there are many 2-hour paid parking spots on the streets around us! Additionally, there are two parking lots across the street from our building, one outdoor parking lot and one underground parking lot. Check out this blog post from us for more information and video links to our YouTube channel!

Yes! We do have an elevator that can bring you directly up to the clinic. Please give us a call at (403) 930-8686 upon arriving and we will personally escort you up in the elevator.

If there is a defect in your item, please bring it back in and we will set you up with a replacement or refund!

We do not have access to your personal benefits plan, so we are not able to see how much coverage you have left. However, when you access your plan yourself through the online portal that most insurance companies provide, you will be able to see your remaining coverage.

It depends on the insurance companies. Some, but not all, policies are set up to check if the primary coverage has been used, and will allow billing as a secondary company. We will always check if we can direct bill to your secondary coverage, and do so where allowed.

Great question! This all depends on the contract of your extended health care. Our Practitioners are not registered as Acupuncturists, which is what most plans require to direct bill, but rather as Chiropractors completing acupuncture. We would therefore recommend a self-submission for acupuncture appointments but are always happy to try on your behalf.

Every person is unique, but most often it is encouraged that you use the team in this way! We love when our members are able to use our services on the same day.

Of course you can! While your Practitioner won’t be able to work on your area of injury, one of the best ways to recover is to get blood flow and circulation moving throughout the body, which they will help you do by working on other areas.

Yes! Often we feel better much more quickly than dysfunction resolves, and here at MYo we don’t use a “band-aid approach” and our clinical goal is to make sure the issue is resolved to the best long-term outcome as possible!

Everyone could benefit from orthotics! They a helpful tool to alleviate and support any areas of the foot that you are not utilizing proper weight distribution! If you are on your feet all day, are an active individual, have low back/hip pain or just feel like you need more support throughout the day they can be a great tool!

No, you do not. It is your body and your right to decide. If after a thorough assessment, our Chiropractors are confident in their opinion that you would benefit from a neck adjustment they will do appropriate testing to ensure it is safe, then also provide you alternatives for you to make the decision on how you would like to proceed. No pressure, no guilt, just informed consent around your goals!

This will depend based on your reason for coming in. Typically members will choose a 60 minute treatment. If you are seeking full body care, a 90 minute treatment may suit your needs better. Alternatively, if you are wanting one specific area worked on, a 30 or 45 minute treatment can be effective.

Our Massage Therapists will recommend the a care plan for your needs based on what you are feeling and what they discover with objective testing throughout the session. They will also make a recommendation for any other disciplines you may benefit from seeing based on your current presentation.

That is totally up to you! If you would like to talk to the therapist during your treatment, all of our Massage Therapists are super friendly and would love to chat with you! And if you just want to close your eyes and relax for the duration of your treatment, no offence will be taken. There are times where you should speak up. For example, if your are in pain, if you are cold, or if you have a question.

Not at all. Different types of tissue will require different types of techniques to get effective release. Some areas by nature require more depth and pressure to access, and we ease into those areas as we progress through your care plan. You are always in control of your own treatment, and any technique or pressure level can be modified for your comfort.